What size businesses do you support?
Most clients have between 5 and 150 people. We work directly with business owners, finance and office managers who want clearer, more useful IT support.
Common questions.
Short answers about what we support and how we work.
Where does Tide IT provide support?
Tide IT is based in Lancing and provides remote and onsite support at client offices across East Sussex, West Sussex and Brighton & Hove. Remote-only work elsewhere in the UK can be discussed.
Can we visit a Tide IT office?
No. Tide IT is a service-area business without a customer-facing office. Meetings and onsite support take place at client workplaces by arrangement.
Do you provide everyday IT support?
Yes. Managed support gives staff a clear route for day-to-day help. It also includes proactive work to improve Microsoft 365, devices, updates, security and recurring problems.
Which Microsoft services do you support?
Microsoft 365, Exchange, Teams, SharePoint, OneDrive, Intune, Defender, MDM and MAM. We also support Azure when it is needed for a clear business outcome.
How much does Tide IT cost?
Our current support and project costs are explained clearly on the pricing page.
Can you help with GDPR and Cyber Essentials?
We can improve the policies, processes and technology that support UK GDPR, Cyber Essentials, Cyber Essentials Plus and customer security checks. Legal advice and certification remain with the appropriate adviser or assessor.